Progress Toward Strategic Goals

The DELTA strategic plan guides our commitment to excellence in everything we do. We lead the digital transformation of education, share best practices, expand opportunities through partnerships, ensure our services align with customer needs, and enhance our employees’ well-being.

Explore this year’s highlights and stories for a behind-the-scenes look at the significant progress we’ve made in achieving our goals.

• Impacted thousands of students through 59 DELTA Grants and DELTA Express Grants projects focusing on addressing unique instructional challenges, course improvements based on the Quality Matters rubric, design and development of instructional materials, hybrid learning, course accessibility, virtual tours and more. 
• Continued support of Wicked Problems, Wolfpack Solutions, in its sixth year, with 1,398 incoming students completing the course. Materials from the course are publicly shared to make the course content accessible to educators outside of the university. 
• Supported 12 courses earning Quality Matters (QM) certification. 36 faculty and staff completed QM workshops. 15,986 students enrolled in QM-certified courses at NC State. 
• Created the NC State Moodle Exchange where 72 NC State instructors came together to share best practices and explore innovative teaching methods. 87% of attendees indicated they would apply new strategies in their teaching. 
• Awarded 174 total DELTA Workshop badges to recognize instructor achievements and showcase the cohesive professional development experience. 
• Co-facilitated the Conference on Faculty Excellence, which had more than 180 attendees. 
• Added 50 additional spaces to DELTA’s virtual tour collection used in support of digital learning, campus engagement and strategic partnerships. The campus-wide collection has received over 1.3 million views since 2017.
• Continued to partner with NC State University Libraries on Alt-Textbook Projects, funding 19 course projects with the potential to save more than 1,550 students nearly $968,000 annually. 
• Grew DELTA Workshops attendance from 474 to 810 — including the highest attendance in five years at DELTA-Con. The instructional training team also supported 20 custom workshops. 
• Published 95 new knowledge base articles (KBAs) and updated an additional 346 articles with approximately 292,810 article views this year. DELTA’s Instructional Technology Support team provides excellent support to faculty and staff and earned a 4.93 out of 5.00 on 241 submitted survey responses. 
• Continued to invest in WolfWare’s reliable and robust enterprise suite of academic technologies and tools, which are used by 93% of students at NC State. Tools include Moodle, Padlet (new this year), Panopto, PlayPosit, Gradescope, Top Hat, Wooclap (new this year), Intelliboard, Yellowdig, Zoom and more.
• Provided full service support for 7 DELTA classrooms — monitored and controlled from a central control room (CCR). DELTA classrooms offer embedded synchronous distance learning components and high-touch, real-time support. 

• Continued the shared business services model with NC State Continuing and Lifelong Education. The partnership focuses on operational alignment, data-driven decision-making and employee engagement — laying the groundwork for a more agile, efficient and collaborative future.
• Provided strategic leadership and cross-functional coordination to enhance the usability, efficiency and support infrastructure of REPORTER. 
• Led the university’s National Council for State Authorization Reciprocity Agreements (NC-SARA) compliance and analyzed distance education enrollment data and out-of-state learning placement data to meet NC-SARA requirements. 
• Supported WolfWare Outreach enrollments, and created new automated WolfWare Outreach billing and improved reporting access.
• Collaborated with multiple campus units and colleges to support student success, faculty development, training and more. 
• Strengthened shared marketing and communication services with NC State Continuing and Lifelong Education, and made key adjustments to improve collaboration and streamline workflows across all initiatives.
• Promoted DELTA’s services and programs within the university through DELTA News articles, the monthly DELTA Connections newsletter and additional channels. Work for NC State Online programs also included data-driven marketing strategies, articles, digital campaigns and more. 

• Reviewed the DELTA organizational structure to align services and positions. DELTA has an overall retention rate of 95.73%. 
• Continued to meet the need for in-person exam proctoring, which surpassed pre-pandemic levels. DELTA provided proctoring services for 19,488 unique students with 115,008 local exams and 7,301 remote exams. The team also increased support for Disability Resources Office (DRO) testing services.  
• Provided project management leadership on specific, large projects designated as priorities for the Provost’s Office. The Project Management team also facilitated and organized cross-team efforts. 
• Focused project management support to lead large priority projects and oversee process implementation and improvements.
• Streamlined the WolfWare feature request system to evaluate requests within four weeks of being submitted. 
• Reimagined the distance education coordinators’ meeting as the DE Program Faculty and Staff Forum to offer meaningful opportunities for coordinators to engage and learn from each other. 
• Held focus groups to gather direct feedback from our stakeholders to guide the creation of a new strategic plan.
• Increased use of the ClickUp project management system across large teams and projects.

• Expanded the Wolfpack Mentoring program to continue fostering belonging and support.  
• Continued to review and update the DELTA Employee Guide to enhance current content and add new pages.
• Received a Gold certification for the 2025 Well Wolfpack Workplace — marking eight consecutive years of Gold Level Certification for DELTA. The Human Resources team also launched the Wellness Champion Committee. 
• Hosted a DELTA staff picnic where staff achievements, such as years of service awards and Pride of the Wolfpack awards, were presented and celebrated.
• Continued cross-unit and cross-team meetings, one-to-one meetings and project retrospectives as regular practices across the organization to encourage and share feedback.